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Evidence Guide: PSPPCM008 - Manage contract performance

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

PSPPCM008 - Manage contract performance

What evidence can you provide to prove your understanding of each of the following citeria?

Manage the business relationship

  1. Manage probity.
  2. Meet obligations to the contractor.
  3. Record consideration of conflicts of interest and their resolution.
  4. Manage business relationship with contractor in the public interest through formal and informal mechanisms.
Manage probity.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Meet obligations to the contractor.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Record consideration of conflicts of interest and their resolution.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Manage business relationship with contractor in the public interest through formal and informal mechanisms.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Manage performance of the contract

  1. Implement start-up or transition arrangements.
  2. Monitor and update contract management plan for effectiveness regularly.
  3. Monitor performance of contract against key performance indicators and track milestones to ensure obligations under the agreement are being met.
  4. Manage e-procurement, financial and other resources.
  5. Identify and manage emerging and potential risks.
Implement start-up or transition arrangements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor and update contract management plan for effectiveness regularly.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor performance of contract against key performance indicators and track milestones to ensure obligations under the agreement are being met.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Manage e-procurement, financial and other resources.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and manage emerging and potential risks.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Manage contract issues

  1. Manage contract variations.
  2. Identify early signs of under-performance, and take action to improve performance.
  3. Investigate and resolve or refer disputes and complaints.
  4. Conduct negotiation of contract issues.
  5. Address and resolve or refer conflict.
  6. Deal with non-compliance with codes of conduct, codes of practice and standards of behaviour.
Manage contract variations.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify early signs of under-performance, and take action to improve performance.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Investigate and resolve or refer disputes and complaints.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Conduct negotiation of contract issues.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Address and resolve or refer conflict.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Deal with non-compliance with codes of conduct, codes of practice and standards of behaviour.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement communication and information strategy

  1. Maintain communication on the performance of the contract with all stakeholders.
  2. Carry out management reporting.
  3. Maintain contract information for organisational purposes.
Maintain communication on the performance of the contract with all stakeholders.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Carry out management reporting.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain contract information for organisational purposes.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Manage the business relationship

  1. Manage probity.
  2. Meet obligations to the contractor.
  3. Record consideration of conflicts of interest and their resolution.
  4. Manage business relationship with contractor in the public interest through formal and informal mechanisms.
Manage probity.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Meet obligations to the contractor.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Record consideration of conflicts of interest and their resolution.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Manage business relationship with contractor in the public interest through formal and informal mechanisms.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Manage performance of the contract

  1. Implement start-up or transition arrangements.
  2. Monitor and update contract management plan for effectiveness regularly.
  3. Monitor performance of contract against key performance indicators and track milestones to ensure obligations under the agreement are being met.
  4. Manage e-procurement, financial and other resources.
  5. Identify and manage emerging and potential risks.
Implement start-up or transition arrangements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor and update contract management plan for effectiveness regularly.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor performance of contract against key performance indicators and track milestones to ensure obligations under the agreement are being met.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Manage e-procurement, financial and other resources.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and manage emerging and potential risks.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Manage contract issues

  1. Manage contract variations.
  2. Identify early signs of under-performance, and take action to improve performance.
  3. Investigate and resolve or refer disputes and complaints.
  4. Conduct negotiation of contract issues.
  5. Address and resolve or refer conflict.
  6. Deal with non-compliance with codes of conduct, codes of practice and standards of behaviour.
Manage contract variations.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify early signs of under-performance, and take action to improve performance.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Investigate and resolve or refer disputes and complaints.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Conduct negotiation of contract issues.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Address and resolve or refer conflict.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Deal with non-compliance with codes of conduct, codes of practice and standards of behaviour.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement communication and information strategy

  1. Maintain communication on the performance of the contract with all stakeholders.
  2. Carry out management reporting.
  3. Maintain contract information for organisational purposes.
Maintain communication on the performance of the contract with all stakeholders.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Carry out management reporting.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain contract information for organisational purposes.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Manage the business relationship

1.1 Manage probity.

1.2 Meet obligations to the contractor.

1.3 Record consideration of conflicts of interest and their resolution.

1.4 Manage business relationship with contractor in the public interest through formal and informal mechanisms.

2. Manage performance of the contract

2.1 Implement start-up or transition arrangements.

2.2 Monitor and update contract management plan for effectiveness regularly.

2.3 Monitor performance of contract against key performance indicators and track milestones to ensure obligations under the agreement are being met.

2.4 Manage e-procurement, financial and other resources.

2.5 Identify and manage emerging and potential risks.

3. Manage contract issues

3.1 Manage contract variations.

3.2 Identify early signs of under-performance, and take action to improve performance.

3.3 Investigate and resolve or refer disputes and complaints.

3.4 Conduct negotiation of contract issues.

3.5 Address and resolve or refer conflict.

3.6 Deal with non-compliance with codes of conduct, codes of practice and standards of behaviour.

4. Implement communication and information strategy

4.1 Maintain communication on the performance of the contract with all stakeholders.

4.2 Carry out management reporting.

4.3 Maintain contract information for organisational purposes.

Required Skills and Knowledge

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Manage the business relationship

1.1 Manage probity.

1.2 Meet obligations to the contractor.

1.3 Record consideration of conflicts of interest and their resolution.

1.4 Manage business relationship with contractor in the public interest through formal and informal mechanisms.

2. Manage performance of the contract

2.1 Implement start-up or transition arrangements.

2.2 Monitor and update contract management plan for effectiveness regularly.

2.3 Monitor performance of contract against key performance indicators and track milestones to ensure obligations under the agreement are being met.

2.4 Manage e-procurement, financial and other resources.

2.5 Identify and manage emerging and potential risks.

3. Manage contract issues

3.1 Manage contract variations.

3.2 Identify early signs of under-performance, and take action to improve performance.

3.3 Investigate and resolve or refer disputes and complaints.

3.4 Conduct negotiation of contract issues.

3.5 Address and resolve or refer conflict.

3.6 Deal with non-compliance with codes of conduct, codes of practice and standards of behaviour.

4. Implement communication and information strategy

4.1 Maintain communication on the performance of the contract with all stakeholders.

4.2 Carry out management reporting.

4.3 Maintain contract information for organisational purposes.

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least one occasion.

networking with contractors and stakeholders

reading and applying complex documents, including contracts, legislation and guidelines

writing management reports and keeping records of meetings, liaison, notes and follow-up actions

building effective working relationships with contractors and stakeholders

modelling effective team management approaches

referring issues to the correct person

resolving disputes, conflict and complaints

making judgements about when to refer disputes, conflict and complaints to others

applying understanding of supplier issues/supply chain management in the context of contract management

managing contract documentation

planning and organising contract meetings, reports and reviews

maintaining currency of best practice examples in procurement practice and relevant procurement legislation, policies and procedures

use electronic procurement templates

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

Commonwealth, state or territory, and local government legislation, policies, practices and guidelines relating to contract management, including environmental purchasing and corporate social responsibility guidance

organisational procurement policies, practices and approval processes

contract management for diverse contractual situations

privacy and confidentiality issues

codes of conduct, codes of practice and standards of individual behaviour relating to management of contracts and relationships with contractors

financial and accounting issues relevant to the contract

legal aspects of negotiation

aspects of law of contracts, trade practices law and commercial law relevant to the management of contracts relating to complex procurement